Refund & Cancellation Policy

How to cancel or reschedule

Contact us on WhatsApp or by phone at +27 62 419 4201, or email bookings@hydrorush.co.za, and quote your booking reference. The time we receive your message is the time we use to apply this policy.

If you cancel

• 48 hours or more before your slot: free reschedule, or a full refund.
• 24 to 48 hours before: free reschedule to another date within 60 days, or a 50% refund.
• Less than 24 hours before, or no-show: non-refundable. We will always try to move you if the slot can be filled.

Party boat bookings

Because the party boat is booked exclusively and catering is ordered in advance, cancellations for party boat bookings need 72 hours notice for a free reschedule or full refund. Inside 72 hours, the catering portion is non-refundable.

If we cancel

If HydroRush cancels for weather, water conditions, mechanical or safety reasons, or on the instruction of the authorities, you may choose a free reschedule or a full refund. A trip that is cut short by us is refunded pro rata for the unused time.

Guest numbers

Per-person bookings can be reduced up to 24 hours before your slot with no charge for the removed guests. Reductions after that are charged at the confirmed guest count.

How refunds are paid

Refunds are paid back to the original payment method, or by EFT where that is not possible, within 7 business days of approval. Bank charges, where they apply, are for the payer's account.

Not refundable

• Late arrival that shortens your trip.
• Boarding refused for intoxication or unsafe behaviour.
• A guest deciding not to participate once the trip has started.